“OzonosStore.com® is the official retailer by Holland Excellence B.V. and the exclusive premium retail partner of Ozonos® GmbH Austria, ensuring you the highest quality and service.”

About our Privacy Policy

OzonosStore® values your privacy. We only process data that we need for (the improvement of) our services and handle the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the website and the services provided through it by OzonosStore®. The effective date for these terms is 01/03/2024. By publishing a new version, the validity of all previous versions is nullified. This privacy policy describes what data we collect about you, what we use this data for, and with whom and under what conditions this data may be shared with third parties. We also explain how we store your data, how we protect your data from misuse, and what rights you have concerning the personal data you provide to us.

If you have any questions about our privacy policy, you can contact our privacy officer; the contact details are at the end of this privacy policy.

Data Processing

Below, you can read how we process your data, where we store it, what security techniques we use, and who has access to the data.

Webshop Software

WordPress/WooCommerce

Use of Collected Data

Use of Our Services

When you sign up for one of our services, we ask you to provide personal information. This data is used to perform the service. The information is stored on secure servers owned by www.OzonosStore.com or those of a third party. We will not combine this data with other personal data we have.

Communication

When you send us an email or other messages, it is possible that we will keep those messages. Sometimes we ask for personal data relevant to the situation. This enables us to process your inquiries and respond to your requests. The data is stored on secure servers of www.OzonosStore.com or a third party. We will not combine this data with other personal information we have.

We use Apple Mail, MS Office Mail, Webmail, or Klaviyo for our regular business email traffic. These parties have taken appropriate technical and organizational measures to prevent misuse, loss, and corruption of your and our data as much as possible. We treat all email traffic confidentially.

Cookies

We collect data for research to gain a better understanding of our customers, so we can tailor our services accordingly. This website uses “cookies” (text files placed on your computer) to help the website analyze how users use the site. The information generated by the cookie about your use of the website may be transferred to secure servers of www.OzonosStore.com or those of a third party. We use this information to track how you use the website, compile reports on website activity, and offer other services related to website activity and internet use.

Purposes

We do not collect or use information for purposes other than those described in this privacy policy unless we have obtained your consent in advance.

Third Parties

The information is not shared with third parties except for web applications that we use for our webshop. This includes, among others, the Webwinkel Keur review system. These data will only be used for the purpose of the application in question and will not be further distributed. In some cases, information may be shared internally. Our employees are obligated to respect the confidentiality of your data.

Changes

This privacy statement is tailored to the use of and the capabilities on this site. Any adjustments and/or changes to this site may lead to changes in this privacy statement. Therefore, it is advisable to consult this privacy statement regularly.

Choices for personal data

We offer all visitors the opportunity to view, change, or delete all personal information provided to us at any time.

Modify/unsubscribe from the newsletter service

At the bottom of each mailing, you will find the option to update your details or unsubscribe.

Modify/unsubscribe from communication

If you wish to update your details or remove yourself from our records, you can contact us. See the contact details below.

Disable cookies

Most browsers are set to accept cookies by default, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features and services on our and other websites may not function properly if cookies are disabled in your browser.

Questions and feedback

We regularly check to ensure compliance with this privacy policy. If you have any questions about this privacy policy, you can contact us at:

OzonosStore.com
info@OzonosStore.com

Payment processors

Pay.nl
For handling (part of) the payments in our webshop, we use the payment service provider Pay.nl. Pay.nl processes your name, address, residence details, and your payment information, such as your bank account or credit card number. Pay.nl has taken appropriate technical and organizational measures to protect your personal data. Pay.nl reserves the right to use your data to further improve their services and, in this context, share (anonymized) data with third parties. In the event of a deferred payment (credit facility), Pay.nl shares personal data and order details with after-payment service providers. All the above-mentioned guarantees regarding the protection of your personal data also apply to those parts of Pay.nl’s services for which they engage third parties. Pay.nl does not retain your data longer than legally allowed.

Mollie
For handling (part of) the payments in our webshop, we use the Mollie platform. Mollie processes your name, address, residence details, and payment information, such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to improve its services and, in this context, share (anonymized) data with third parties. All the above-mentioned guarantees regarding the protection of your personal data also apply to those parts of Mollie’s services for which they engage third parties. Mollie does not retain your data longer than legally allowed.

Klarna
For handling (part of) the payments in our webshop, we use the Klarna platform. Klarna processes your name, address, residence details, and payment information, such as your bank account or credit card number. Klarna has taken appropriate technical and organizational measures to protect your personal data. Klarna reserves the right to use your data to improve its services and, in this context, share (anonymized) data with third parties. In the event of a deferred payment (credit facility), Klarna shares personal data and financial information with credit rating agencies. All the above-mentioned guarantees regarding the protection of your personal data also apply to those parts of Klarna’s services for which they engage third parties. Klarna does not retain your data longer than legally allowed.

Reviews

WebwinkelKeur
We collect reviews through the WebwinkelKeur platform. If you leave a review via WebwinkelKeur, you are required to provide a name and email address. WebwinkelKeur shares this information with us so that we can link the review to your order. WebwinkelKeur also publishes your name on its website. In some cases, WebwinkelKeur may contact you to provide clarification on your review. If we invite you to leave a review, we will share your name and email address with WebwinkelKeur. They use this information solely for the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data. WebwinkelKeur reserves the right to engage third parties to provide their services, for which we have given permission. All the above-mentioned guarantees regarding the protection of your personal data also apply to those parts of WebwinkelKeur’s services for which they engage third parties.

Shipping and Logistics

PostNL
When you place an order with us, it is our responsibility to deliver your package. We use the services of PostNL to carry out the deliveries. For this purpose, it is necessary that we share your name, address, and residence details with PostNL. PostNL only uses this information to execute the agreement. If PostNL engages subcontractors, PostNL will also make your data available to these parties.

DHL
When you place an order with us, it is our responsibility to deliver your package. We use the services of DHL to carry out the deliveries. For this purpose, it is necessary that we share your name, address, and residence details with DHL. DHL only uses this information to execute the agreement. If DHL engages subcontractors, DHL will also make your data available to these parties.

GLS
When you place an order with us, it is our responsibility to deliver your package. We use the services of GLS to carry out the deliveries. For this purpose, it is necessary that we share your name, address, and residence details with GLS. GLS only uses this information to execute the agreement. If GLS engages subcontractors, GLS will also make your data available to these parties.

External Sales Channels

Facebook
We sell (a portion of) our products via the Facebook platform. When you place an order through this platform, Facebook shares your order and personal data with us. We use this information to process your order. Additionally, we use the Facebook Pixel to create targeted advertisements. We may also use email address uploads for audience targeting. We treat your data with the utmost confidentiality and have taken appropriate technical and organizational measures to protect your data from loss and unauthorized use.

Purpose of Data Processing

General Purpose of Processing
We use your data solely for the purpose of providing our services. This means that the purpose of the processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share your data with us and we use it to contact you at a later time, not at your request, we will explicitly ask for your consent. Your data will not be shared with third parties, except to meet accounting and other administrative obligations. These third parties are all bound to confidentiality by the agreement between them and us, or by an oath or legal obligation.

Automatically Collected Data
Data automatically collected by our website is processed with the aim of further improving our services. This data (such as your IP address, web browser, and operating system) is not considered personal data.

Cooperation with Tax and Criminal Investigations
In certain cases, OzonosStore may be required by law to share your data in connection with tax or criminal investigations by governmental authorities. In such a case, we are obligated to share your data, but we will oppose it to the extent permitted by law.

Retention Periods
We retain your data for as long as you are a client of ours. This means we keep your customer profile until you indicate that you no longer wish to use our services. When you notify us of this, we will interpret it as a request to forget your data. Based on applicable administrative obligations, we are required to keep invoices containing your (personal) data, so we will retain this data for as long as the applicable term lasts. However, employees will no longer have access to your customer profile or the documents we have produced in response to your assignment.

Your Rights

Under current Dutch and European legislation, you, as a data subject, have certain rights regarding the personal data that is processed by or on behalf of us. Below, we explain which rights these are and how you can exercise them. In principle, to prevent misuse, we will only send copies of your data to your already known email address. If you wish to receive the data at a different email address or, for example, by post, we will ask you to provide proof of identity. We keep records of completed requests; in the case of a forget request, we administer anonymized data. You will always receive copies of your data in a machine-readable format that we use within our systems. You always have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you suspect that we are misusing your personal data.

Right of Access
You always have the right to inspect the data we (have) processed that relates to your person or can be traced back to you. You can make a request for this to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all the data to the email address known to us, along with an overview of the processors holding this data, stating the category under which we have stored this data

Right to Rectification
You always have the right to have the data we (or others) process that relates to your person or can be traced back to you, rectified. You can submit a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send a confirmation to your email address on file that the data has been updated.

Right to Restrict Processing
You always have the right to restrict the processing of data we (or others) process that relates to your person or can be traced back to you. You can submit a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send a confirmation to your email address on file that the data will no longer be processed until you lift the restriction.

Right to Data Portability
You always have the right to request that the data we (or others) process, which relates to your person or can be traced back to you, be transferred to another party. You can submit a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send copies or transcripts of all the data we have processed or that has been processed on our behalf by other processors or third parties, to your email address on file. In such cases, it is likely that we will no longer be able to continue our services, as the secure linkage of data files can no longer be guaranteed.

Right to Object and Other Rights
In certain cases, you have the right to object to the processing of your personal data by or on behalf of OzonosStore.com. If you object, we will immediately cease data processing while your objection is being handled. If your objection is justified, we will provide copies and/or transcripts of the data we (or others) process, and we will then permanently cease processing the data. Furthermore, you have the right not to be subjected to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe otherwise, please contact our privacy contact person.

Cookies

Google Analytics
Cookies from the American company Google are placed via our website, as part of the “Analytics” service. We use this service to track and receive reports on how visitors use the website. This processor may be obligated by applicable laws and regulations to grant access to this data. We have not permitted Google to use the obtained analytics information for other Google services.

Third-Party Cookies
If third-party software solutions make use of cookies, this will be mentioned in this privacy statement.

Changes to the Privacy Policy
We reserve the right to change our privacy policy at any time. However, the most recent version will always be available on this page. If the new privacy policy affects the way we process data we have already collected from you, we will inform you of this by email.

Contact Information

Email: info@OzonosStore.com

OzonosStore.com® is official premium resell partner of Ozonos©

All products produced by Ozonos GmbH factory Austria.

OzonosStore® by Holland Excellence B.V.
Paterswoldseweg 806
9728 BM Groningen – The Netherlands
Chamber of Commerce: 92961932
VAT number: NL866231274B01
General telephone number: +31(0)50 234 0555 (landline)

Holland Excellence B.V. is a 100% subsidiary of Holland Excellence Group.